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Privacy Policy

Effective Date: January 1, 2025

Xylo Bikes, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect
We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Shipping and billing addresses
Payment details (processed securely by third-party payment providers)
Account login credentials (if user accounts are created)
Communication preferences

b. Non-Personal Information

Browser type and device information
IP address
Website usage data (via cookies and analytics tools)
Marketing interaction data (e.g., email open rates, click behavior)

c. Information Collected Automatically

We may collect certain information automatically when you visit our website, including log files, browsing history, and usage statistics. This helps us improve our services and personalize your experience.

2. How We Use Your Information
We use the information we collect to:

Process and fulfill orders
Provide customer support
Improve our website and services
Send promotional offers (if you opt-in)
Ensure security and prevent fraud
Personalize website content and marketing based on user preferences
Comply with legal obligations, such as tax and accounting requirements

3. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:

Service providers (e.g., payment processors, shipping companies, marketing providers, IT support services)
Legal authorities if required by law or to protect our rights
Business partners in connection with joint marketing initiatives (only if you provide consent)

Third-Party Tracking and Advertising: We may allow third-party service providers, such as analytics companies (e.g., Google Analytics) and advertising partners, to collect information about your use of our website through cookies, web beacons, and other technologies. You can manage your cookie preferences through your browser settings.

4. Data Security & Retention
We implement industry-standard security measures to protect your information. However, no method of data transmission over the internet is 100% secure.

Data Retention:

We retain personal data only as long as necessary for business and legal purposes.
Order and transaction records will be kept for at least 7 years to comply with tax and accounting obligations.
If you request account deletion, we will remove personal data unless legally required to retain it.

5. Your Choices & Rights

Access & Update: You can request access to or updates to your personal data by contacting us at info@xylobikes.com.
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or emailing info@xylobikes.com.
Cookie Preferences: You can adjust your browser settings to manage cookies.
California Consumer Rights (CCPA Compliance). If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request details about the personal information we collect and how we use it.
- Right to Delete: You can request that we delete your personal data, subject to certain legal exceptions.
- Right to Opt-Out: We do not sell your personal data, but if this changes, we will provide a way for you to opt out.
- To exercise your rights, email info@xylobikes.com with the subject “CCPA Request.”

6. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from minors. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. If the changes materially affect how we process your data, we will notify you via email or a website notice.

9. Contact Us
For any questions about this Privacy Policy, please contact us at:
Email: info@xylobikes.com